Delivering Digital Consular Aid

Traditionally, MFAs (ministries of foreign affairs) have been viewed as organizations that face the world with their back to the nation as they have been responsible for communicating with foreign populations rather than the national citizenry. Thus, unlike ministries of Justice, Homeland Security and Culture, MFAs were never able to foster a domestic constituency putting... Continue Reading →

The Evolution of WhatsApp as a Diplomatic Tool

In December of 2014, I conducted a series of interviews with Geneva based Ambassadors hoping to understand how smartphones had influenced the conduct of diplomacy. Through these interviews I learned that  Ambassadors were increasingly using the messaging application WhatsApp to communicate with their peers. Such communication influenced diplomacy in three ways. First, the Ambassadors stated... Continue Reading →

How Embassies Managed the London Terror Attack

The horrid attack that shook London on Wednesday was a painful reminder that terrorism still plagues our world. Within minutes of the attack confusion and panic spread offline and online as people scrambled to make sense of the events unfolding outside Parliament. Initial reports indicated that several terrorists had attacked various targets across the city.... Continue Reading →

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